Your exam will be taken online using your personal computer that has a webcam and microphone. Candidates must listen and adhere to the proctors instructions throughout their exam.
No personal items should be allowed nor seen while taking the exam. Please be sure your exam area is free of any and all personal belongings such as cell phone, books, notes, food, headphones or earbud.
No drinking or eating will be allowed during the exam; only a clear glass or bottle of water is permitted. If any personal items are seen after the examination has started, the proctor will stop the test, and you will lose your exam testing fee.
Also, no questions regarding the exam contents / questions may be asked during the examination, and no breaks will be allowed during the exam.
Any misbehavior such as using cellular phones, talking with someone, leave the webcam, attempt to record exam questions or make notes, failure to comply with proctor requests or instructions, and or attempting to cheat on the exam in any other way during the exam, the proctor might stop the test, no score will be given, and exam fee will not be refunded.
Following the practice examination, the actual examination will begin. Instructions for taking the examination are provided on-screen.
The computer monitors the time spent on the examination. You will have 2.5 hours to complete the CCLQP exam and 1 hour to complete the CCLSP exam. The examination will terminate if testing exceeds the time allowed. A digital clock indicates the time remaining to complete the examination.
The exam is a multiple choice; only one exam question is presented at a time. The question number appears in the lower right portion of the screen. Choices of answers to the examination questions are identified as A, B, C, or D. You must indicate your choice by either typing in the letter in the response box in the lower left portion of the computer screen or clicking on the option using the mouse. To change an answer, enter a different option by typing A, B, C, or D or by clicking on the option using the mouse. You may change your answer as many times as you wish during the examination, within the time limit. To move to the next question, click on the forward arrow (>) in the lower right portion of the screen. This action will move you forward through the examination question by question. To review any question, click the backward arrow (>) to advance to the next unanswered or bookmarked question on the examination. To identify all unanswered and bookmarked questions, repeatedly click on the double arrow (>>).
When the examination is completed, the number of examination questions answered is reported. If not all questions have been answered and there is time remaining, return to the examination and answer those questions. Be sure to provide an answer for each examination question before ending the examination.
After you finish the examination, usually, your score is provided online immediately, and you will know if you pass or fail. For more information, see below “Step # 6: Issuing The Designation Certificate”.
Verification of scores in computer-based testing, the computer accepts responses from a keyboard or mouse in digitized form; this eliminates problems that may have previously arisen with paper testing. Because all responses are recorded by candidates during their exams, the scores given by the computer, almost always, are 100% correct, and if there is a technical issue, the testing center technical team discovers it beforehand.
However, if you feel you were treated unjustly and you believe you should have passed the exam when you did not, you may appeal within 30 days from the date you received your score. The TAAQD staff will respond to you within 30 days of receipt of the appeal. To contact us regarding an appeal, click here.
If you are not satisfied with the decision of the appeal, you may file another appeal within 15 days of receiving the decision about the first appeal, and The TAAQD staff will respond to you within 15 days of receipt of the appeal, where we share with you your exam score details.
Please keep in mind that no exam questions will be shared with candidates appealing their scores as the questions are the property of TAAQD.
No one will give you the same quality and quantity with the same time we are going to spend with you.